What exists
A free helpline, a self-test, local counselling centres and a nationwide exclusion system.
Responsible gaming
Play responsibly. Help is free.
Gambling can become a problem. This page names the official help that exists, and says plainly what it can and cannot do. Bitte spielen Sie verantwortungsvoll.
Age
Entry is for adults: 18+. In Baden-Baden (Baden-Württemberg) the entry age is 21; in Bavaria playing starts at 21. Entry and age rules per house are on the entry rules page.
Free counselling (BIÖG)
0800 1 37 27 00
Free service number of the Federal Institute of Public Health (BIÖG). Confidential and anonymous. Counselling hours: Monday to Thursday 10:00–22:00, Friday to Sunday 10:00–18:00.
Source: bioeg.de · bioeg.de · Checked: 12 Oct 2026
check-dein-spiel.de
The BIÖG site check-dein-spiel.de offers information, a self-test on your own gambling behaviour, a search for local counselling centres and a chat with specialists. check-dein-spiel.de
Source: gluecksspiel-behoerde.de · Checked: 12 Oct 2026
Self-exclusion: the OASIS system
OASIS is the nationwide player-exclusion system that casinos and other licensed gambling providers are connected to. Someone entered there can no longer take part in the covered games.
- How to apply: A self-exclusion can be requested at the casino or directly with OASIS. Details and forms: check the official page of the Joint Gambling Authority (GGL).
- Minimum term: For a self-exclusion you can set the minimum yourself, at least 3 months; an exclusion requested by others lasts at least 1 year.
- How it ends: Never automatically. The exclusion is open-ended and ends only on application, which can be filed after the minimum term has passed. The application goes to OASIS directly, not to the casino.
- At the entrance: Houses register every guest's ID. How exactly the OASIS check works at each door: check with the house or the GGL.
Source: spielbanken-bayern-online.de · gluecksspielsucht-nrw.de · gluecksspiel-behoerde.de · Checked: 12 Oct 2026 · State-operator and state coordination-centre pages; the GGL site is the official reference.
What exists – and what does not
What does not
No tip, system or plan makes the outcome of a game predictable. An exclusion is a barrier, not a treatment. This site is not a counselling service and does not promise any result.